Refund policy

Refunds, Returns, and Exchanges

Due to the perishable nature of our product, we regret that we cannot accept returns. However, we value your satisfaction, and if your order arrives damaged, please contact us at customercare@hellochonky.com with your order number and a photo of the item's condition. We'll assess each case individually and work toward a satisfactory solution.

Please note, refunds cannot be issued for orders returned due to incorrect or undeliverable addresses provided by the customer. It is essential to ensure that your shipping information is accurate at the time of your order to avoid any complications with delivery.

If you have any further questions or require assistance, please reach out to us at customercare@hellochonky.com. We're here to help!