Shipping policy

Hello Chonky Cookie Co. Shipping Policy

Freshly Baked Cookies, Delivered Nationwide

At Hello Chonky Cookie Co., our cookies are baked fresh every day to ensure you receive the finest quality treats. We're committed to delivering your cookie happiness efficiently and securely. Here's what you need to know about our shipping process:

Order Fulfillment

We take pride in our daily cookie baking ritual. We ship Monday through Friday.

Processing and Shipping Time

After placing your order, please allow 1 to 3 business days for us to process it (excluding weekends and holidays). Once your order is prepared, we'll send you a notification when it's on its way to your doorstep.

Possible Delays

Sometimes, external factors, such as weather conditions or UPS operations delays, may affect the timely delivery of your package. In such cases, rest assured we're doing our best to ensure your cookies reach you as quickly as possible.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be automatically calculated and displayed during checkout. We offer both ground, 2-day, and 1-day shipping options through UPS. 

Convenient In-Store Pickup

If you prefer a more personal touch, you can skip shipping fees altogether by opting for free local pickup in our store.

Order Tracking

To stay updated on the status of your order, keep an eye on your email. We'll send you a notification when your order ships, complete with a tracking number. Please allow up to 48 hours for tracking information to become available.

Need Assistance with Your Order?

Should you not receive your order within 10 days of receiving your shipping confirmation email, please don't hesitate to contact us at customercare@hellochonky.com. Be sure to include your name and order number, and we'll look into it promptly.

Shipping to P.O. Boxes

Please note that UPS doesn't deliver to P.O. boxes. In such cases, provide the street address of a local post office if it's the only option for your recipient to receive their cookies.

Refunds, Returns, and Exchanges

Due to the perishable nature of our product, we regret that we cannot accept returns. However, we value your satisfaction, and if your order arrives damaged, please contact us at customercare@hellochonky.com with your order number and a photo of the item's condition. We'll assess each case individually and work toward a satisfactory solution.

Please note, refunds cannot be issued for orders returned due to incorrect or undeliverable addresses provided by the customer. It is essential to ensure that your shipping information is accurate at the time of your order to avoid any complications with delivery.

If you have any further questions or require assistance, please reach out to us at customercare@hellochonky.com. We're here to help!